1. INTOXICATION AND OTHER UNACCEPTABLE BEHAVIOUR
In accord with our liquor licence obligations under The Liquor Control Reform Act 1998 – VIC, you can be refused service if you are intoxicated. Section 3AB of this Act states that a person is in a state of intoxication if “his or her speech, balance, co-ordination or behaviour is noticeably affected and there are reasonable grounds for believing that this is the result of consumption of liquor.” In this instance you will be provided with water and ask to stop consuming alcohol.
SIGNS OF INTOXICATION WE IDENTIFY INCLUDE:
– Poor Coordination
– Blurred vision
– Slurred Speech
– Delayed Reactions
– Loss of inhibitions
– Flushed complexion
– Aggressive behaviour
Our security staff and staff will not tolerate any disorderly, disruptive or offensive behaviour on these premises at any time and any patron behaving in an unacceptable manner will be asked to leave the premises immediately in accordance with the Liquor Control Reform Act 1998 VIC and/or the Private Security Act 2004 VIC.
If you have been offended by the behaviour of any of our staff or other patrons please bring it to the attention of the manager on duty.
All our staff have completed their Responsible Service of Alcohol certificate. In addition, all staff involved in the service of alcohol have been briefed on liquor licensing legislation, patron care, responsible service of alcohol through in-house training and Responsible Service of Alcohol refresher courses as required. Our security staff are private security individual operator licenses, granted under the Private Security Act of 2004 VIC
2. PATRON & RESIDENT COMPLAINTS
We are available at all times to respond to the concerns or complaints of our patrons and our neighbours. If you have any concerns over the way Elephant & Wheelbarrow operates please contact us by email: firstname.lastname@example.org
3. PATRON CARE – DRINK DRIVING
Please do not drink and drive. If you are planning on driving home or are the “designated driver”, we provide a range of non-alcoholic beverages such as mocktails and soft drinks. Our food menu is available until 9pm every evening so please always feel free to sit and dine before driving home. Further, there is public transport and taxi services available just outside our doorstep.
4. RESPECTING OUR STAFF
Our staff members work very hard at being the best. They are a professional and energetic group of individuals who strive to ensure our patrons receive the best possible service and leave Elephant & Wheelbarrow having had a wonderful experience.
We will not tolerate any patron acting in a disrespectful manner to any of our staff either by the use of abusive and inappropriate language or inappropriate physical contact. Any patron showing disrespectful behaviour to any of our staff will be asked to leave the premises immediately.
5. RESPECT OUR NEIGHBOURS
When leaving Elephant & Wheelbarrow, please do so quietly and in an orderly manner having regard to the neighbouring properties.
6. ACCEPTABLE FORMS OF IDENTIFICATION
To access our venue the following forms of age identifications are accepted.
– Driver’s license (Digital or Physical)
– Victorian learner’s permit
– Keypass card (Digital or Physical)
– Proof of age card issued by Victorian State Government.
– Photo Birth Card
ALL MUST BE VALID. UNFORTUNATELY, PHOTOGRAPHS AND EXPIRED FORMS OF ID ARE NOT ACCEPTABLE.
ELEPHANT & WHEELBARROW POLICY
Our policy is to serve customers in a friendly, responsible and professional manner and to provide quality product and service. We strive to have at all times, an environment in which our patrons may enjoy themselves comfortable and safely.
This will be achieved through ongoing training and development of our staff and through regular maintenance of Elephant & Wheelbarrow and our facilities.
We are committed to minimising any harm that may arise from the misuse and abuse of alcohol by adopting the strategies above and ensuring that the supply of alcohol does not detract from the amenity of community life.